FAQ
We have collected the most common customers’ questions concerning our service.
General questions
What is EduFrost?
EduFrost is an academic platform where students can choose from hundreds of professional writers to assist them with their writing assignments.
Are your papers pre-written?
All our papers are original and written from scratch. We follow the personal instructions that you provide, so the completed assignments are unique. You can send additional comments from your teacher, lecture notes, personal suggestions, and writers will follow all of them.
Do you copy answers or any material from the web?
Our writers never copy the content from the Internet as it may be considered plagiarism. All our experts have a deep knowledge of academic writing basics. We have professionals from every field of study, so you can find a suitable writer who is experienced in your specific field. Every completed paper is scanned with our plagiarism checker to ensure unique content. Our tool has a double-check guarantee: it looks for matches in both web content and our database of completed orders. Aside from that, we implement strict rules with all our writers to ensure that you will only receive unique and high-quality papers.
When will my paper be ready?
Writers do their best to complete the papers by your specified deadline. Please, mind that if the paper is long, the writer will need more time to write it, complete research and follow all instructions precisely. It is better to contact us beforehand to get the paper of the desired quality on time.
What should I do if a writer misses my deadline?
Our writers always try to provide you with the final paper ASAP, usually earlier than the actual deadline. If for some reason you’ve faced such an issue, you can always request a refund.
Can I share files with my writer?
You not only can but should! Additional files help the writer to follow the instructions precisely, use all needed sources and materials. You may message your writer and ask if they need some additional resources.
Could you choose a writer for me?
Yes, just choose the “Best Writer” option when placing your order. For a small extra fee, our platform will select the writer best suited to meet your exact requirements and instructions.
What should I do if I am not satisfied?
If for any reason you are not satisfied with the quality of the completed paper, you have the following options:
1) Ask your writer to make revisions
2) Request another writer for free
3) Ask support for a refund
We want to ensure 100% customer satisfaction and will do whatever it takes to make it right.
Is a top grade guaranteed?
We cannot guarantee any grades, but we can assure you that the paper will be of great quality. You need to understand that grades are a subjective concept. We can guarantee that the writer will work according to the instructions provided and that the work will be of high quality. The final marks, however, are not within our control.
Is my payment secure?
We value each customer and care about safety. According to our Privacy Policy, we’ll take all precautions to protect personal information. We do not have direct access to your credit card number and will not be able to use it or share it with third parties. Our company uses encrypted connections with security protocols (SSL) to protect your credit card data. All the information you provide is used solely for billing purposes, receiving and control of payment.
