BSBRES801 INITIATE AND LEAD APPLIED RESEARCH

Faculty of Business
Assessment ToolBSBRES801INITIATE AND LEAD APPLIED RESEARCHUnit Summary
Unit Code(s) BSBRES801
Unit Title INITIATE AND LEAD APPLIED RESEARCH
Duration 6 Weeks
Total Contact Hours 120 hours
Requisites:
Pre-requisites None
Co-requisites None
Concurrent pre-requisites None
Assumed knowledge It is expected that students will have had some business experience within an organisation or enterprise.
Campus/Location 98 Cleveland Street, Greenslopes QLD 4120
Level 10, 190 Queen Street, Melbourne VIC 3000
Mode of Delivery Face – to – Face
Unit Learning Outcomes
Students who successfully complete this Unit should be able to:
• Construct an applied research strategy
• Use a range of applied research techniques
• Analyse and present findingsa) Assessment Overview
Assessment Tasks Task Outcome
S: Satisfactory
NS: Not Satisfactory Date Assessed Unit Learning Outcomes
Competent (C) or Not Competent (NC)
Assessment Task 1
Assessment Task 2Trainer Declaration: I declare that I believe that the evidence that I have assessed for this task is this student’s own work and that I have conducted a fair, valid, reliable and flexible assessment. In addition, I have assessed this student have provided appropriate feedback to the student.Trainer Signature
Date:Student Declaration I declare that the evidence I have submitted for this unit of competency is my own work. I believe that my work meets all the rules of evidence and principles of assessment such as current, sufficient, valid and authentic. I further declare that I have been assessed in this unit and been provided with appropriate feedback and I have been advised of my result. I also am aware of my appeal rights.Student Signature
Date:Computer access and back up
Please keep a portable back up of all your work so that you can move between computers. If access fails at home, you can then access the internet at a local library or internet café (or work if they permit it).
Recommended Reading Materials
• Management Theory and Practice, 6e Edition, Kris Cole, Cengage Learning, 2016.
• Managing Diversity in Australia Theory and Practice, Glenda Strachan, Erica French, John Burgess, McGraw-Hill, 2010.
• Management Strategies and Skills, Judith Dwyer, Nicole Hopwood, McGraw-Hill, 2013b) Submission Requirements
Assessment Task 1 – Written Questions
Assessment Task 2 – Research Strategy ProjectStudent behaviour and wellbeing
Newton College (NC) has a range of policies and procedures that govern how students are expected to conduct themselves throughout the course of their relationship with NC. These include policies on expected standards of behaviour and conduct which cover interaction with fellow students, staff and the wider NC community, in addition to following the health and safety requirements in the course of their studies and whilst using facilities.
All students are expected to familiarise themselves with Newton College’s regulations, policies and procedures and have an obligation to abide by the expected guidelines. Any student found to be in breach may be subject to relevant disciplinary processes. Some examples of relevant expected behaviours are:
• Not engaging in student misconduct
• Ensuring compliance with Newton College’s Anti-Discrimination, Bullying and Violence and Sexual Harassment requirements
Plagiarism
Plagiarism is the action or practice of taking and submitting or presenting the thoughts, writings or other work of someone else as though it is your own work. Plagiarism includes any of the following, without full and appropriate acknowledgment to the original source(s):
• The use of the whole or part of a computer program written by another person;
• The use, in essays or other assessable work, of the whole or part of a written work from any source including but not limited to a book, journal, newspaper article, set of lecture notes, current or past student’s work, any other person’s work, a website or database;
Plagiarism also includes the preparation or production and submission or presentation of assignments or other work in conjunction with another person or other people when that work should be your own independent work. This remains plagiarism whether or not it is with the knowledge or consent of the other person or people.
Student support
You should talk to your Trainer/Assessor or Student Services Officer, for information on student support services available for Newton College’s students. If your studies have been adversely affected due to serious and unavoidable circumstances outside of your control (e.g. severe illness or unavoidable obligation) you should immediately contact student support officer, who will try and arrange some reasonable adjustments based on the circumstances and upon approval from Academic/RTO Manager.
Special consideration
If your studies have been adversely affected due to serious and unavoidable circumstances outside of your control (e.g. severe illness or unavoidable obligation) you may be able to apply for special consideration. Please speak to the student support officer or submit an application prior to the submission date of the assessment.
Special needs
Sometimes students with a disability, a mental health or medical condition or significant carer responsibilities require reasonable adjustments. Please contact student support officer who can address your special needs requirements to assist you in satisfactorily completing the unit.Assessment InformationThe assessment tasks for BSBRES801 Initiate and lead applied research are included in this Student Assessment Tasks booklet and outlined in the assessment plan below.To be assessed as competent for this unit, you must complete all of the assessment tasks satisfactorily.Assessment Plan
Assessment Task Overview
1. Written questions You must correctly answer all questions.
2. Research strategy project You must plan, conduct and report on applied research to influence the strategic directions and outcomes of a case study organisation.Assessment Preparation
Please read through this assessment thoroughly before beginning any tasks. Ask your assessor for clarification if you have any questions at all.When you have read and understood this unit’s assessment tasks, print out the Student Assessment Agreement. Fill it out, sign it, and hand it to your assessor, who will countersign it and then keep it on file.Keep a copy of all of your work, as the work submitted to your assessor will not be returned to you.Assessment appeals
If you do not agree with an assessment decision, you can make an assessment appeal as per assessment appeals process.You have the right to appeal the outcome of assessment decisions if they feel they have been dealt with unfairly or have other appropriate grounds for an appeal.Naming electronic documents
It is important that you name the documents that you create for this Assessment Task in a logical manner.
Each should include:
• Course identification code
• Assessment Task number
• Document title (if appropriate)
• Student name
• Date it was created
For example, BSBRES801 AT2 Research Proposal Joan Smith 20/10/19Additional ResourcesYou will be provided with the following resources before you begin each Assessment Task.Assessment Task 2
• Business Plan
• Applied Research Policy and Procedures
• Research Proposal Template
• Research Report Template
• Research StatementAssessment InstructionsEach assessment task in this booklet consists of the following:Assessment Task Cover Sheet
This must be filled out, signed and submitted together with your assessment responses.
If you are submitting hardcopy, the Cover Sheet should be the first page of each task’s submission.
If you are submitting electronically, print out the cover sheet, fill it out and sign it, then scan this and submit the file.The Assessment Task Cover Sheet will be returned to you with the outcome of the assessment, which will be satisfactory (S) or unsatisfactory (U). If your work has been assessed as being not satisfactory, your assessor will include written feedback in the Assessment Task Cover Sheet giving reasons why. Your assessor will also discuss this verbally with you and provide advice on re-assessment opportunities as per
Newton College re-assessment policy.Depending on the task, this may include
• resubmitting incorrect answers to questions (such as short answer questions and case studies)
• resubmitting part or all of a project, depending on how the error impacts on the total outcome of the task
• redoing a role play after being provided with appropriate feedback about your performance
• being observed a second (or third time) undertaking any tasks/activities that were not satisfactorily completed the first time, after being provided with appropriate feedback.Assessment Task Information
This gives you:
• a summary of the assessment task
• information on the resources to be used
• submission requirements
• re-submission opportunities if requiredAssessment Task Instructions
These give questions to answer or tasks which are to be completed.
Your answers need to be typed up using software as indicated in the Assessment Task Instructions.Copy and paste each task’s instructions into a new document and use this as the basis for your assessment task submission. Include this document’s header and footer.If you are submitting electronically, give the document a file name that includes the unit identification number, the task number, your name and the date.Checklist
This will be used by your assessor to mark your assessment. Read through this as part of your preparation before beginning the assessment task. It will give you a good idea of what your assessor will be looking for when marking your responses.Assessment Task 1: Written QuestionsTask summary
This is an open book test, to be completed in the classroom.
A time limit of 1.5 hours to answer the questions is provided.
You need to answer all of the written questions correctly.
Your answers must be word processed and sent to the assessor as an email attachment.Required
• Access to textbooks and other learning materials
• Computer with Microsoft Office and internet accessTiming
Your assessor will advise you of the due date of this assessment.Submit
• Answers to all questionsAssessment criteria
All questions must be answered correctly in order for you to be assessed as having completed the task satisfactorily.Re-submission opportunities
You will be provided feedback on their performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task.If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date.You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal.You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment.Written answer question guidance
The following written questions use a range of “instructional words” such as “identify” or “explain”, which tell you how you should answer the question. Use the definitions below to assist you to provide the type of response expected.
Note that the following guidance is the minimum level of response required.Analyse – when a question asks you to analyse something, you should do so in detail, and identify important points and key features. Generally, you are expected to write a response one or two paragraphs long.Compare – when a question asks you to compare something, you will need to show how two or more things are similar, ensuring that you also indicate the relevance of the consequences. Generally, you are expected to write a response one or two paragraphs long.Contrast – when a question asks you to contrast something, you will need to show how two or more things are different, ensuring you indicate the relevance or the consequences. Generally, you are expected to write a response one or two paragraphs long.Discuss – when a question asks you to discuss something, you are required to point out important issues or features and express some form of critical judgement. Generally, you are expected to write a response one or two paragraphs long.Describe – when a question asks you to describe something, you should state the most noticeable qualities or features. Generally, you are expected to write a response two or three sentences long.Evaluate – when a question asks you to evaluate something, you should put forward arguments for and against something. Generally, you are expected to write a response one or two paragraphs long.Examine – when a question asks you to examine something, this is similar to “analyse”, where you should provide a detailed response with key points and features and provide critical analysis. Generally, you are expected to write a response one or two paragraphs long.Explain – when a question asks you to explain something, you should make clear how or why something happened or the way it is. Generally, you are expected to write a response two or three sentences long.Identify – when a question asks you to identify something, this means that you are asked to briefly describe the required information. Generally, you are expected to write a response two or three sentences long.List – when a question asks you to list something, this means that you are asked to briefly state information in a list format.Outline – when a question asks you to outline something, this means giving only the main points, Generally, you are expected to write a response a few sentences long.Summarise – when a question asks you to summarise something, this means (like “outline”) only giving the main points. Generally, you are expected to write a response a few sentences long.Assessment Task 1 InstructionsProvide answers to all of the questions below:1. Describe communication processes and the importance of such when conducting applied research.2. Describe four communication methods that you may consider using in relation to applied research.3. Explain three data collection methods, including both manual and electronic methods.4. Explain three data analysis methods, including both manual and electronic methods.5. Explain legal requirements that apply to the handling and storing of data when conducting research.6. Explain legal requirements that apply to privacy of data when conducting research.7. Explain legal requirements that apply to freedom of information when conducting research.8. Explain key steps in the applied research process that may be referred to in policies, procedures and guidelines relating to applied research.9. Describe three presentation techniques that could be used when presenting applied research.10. Describe two ways of reporting on research.11. Explain five key principles in research ethics.12. Review the following Code of Conduct and summarise in your own words the key principles of responsible research:13. Outline three examples of applied research tools and how they are applied during research.14. Give three examples of applied research methods and outline how they are applied during research.Assessment Task 2: Research strategy projectTask summary
This assessment requires you to plan, conduct and report on applied research to influence the strategic directions and outcomes of a case study organisation.This assessment is to be completed in the simulated work environment.Required
• Access to textbooks and other learning materials
• Computer with Microsoft Office and internet access
• Business Plan
• Research Policy and Procedures
• Research Statement
• Research Proposal Template
• Research Report TemplateTiming
Your assessor will advise you of the due date of these submissions.Submit
• Email with Draft Research Proposal attached
• Email with Research Proposal and Research Report attachedAssessment criteria
For your performance to be deemed satisfactory in this assessment task, you must satisfactorily address all of the assessment criteria. If part of this task is not satisfactorily completed, you will be asked to complete further assessment to demonstrate competence.Re-submission opportunities
You will be provided feedback on their performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task.If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date.You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal.You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment.Assessment Task 2 InstructionsCarefully read the following:King Edward VII College has been operating since 2010. The College is based in Melbourne CBD and has an additional campus in Sydney. The College offers a range of courses in management, marketing, human resources and international business. It currently has 195 students enrolled across all of its courses and both campuses. Courses are offered at all levels, from Certificate II to Graduate Diploma.King Edward VII College is very popular due to its competitive pricing structure, innovative teaching methods and state of the art facilities.The College currently employs 24 staff members that include the CEO, a Sales and Marketing Manager and Sales and Marketing Assistant, Promotions Officer, Human Resources Manager, Operations Manager, Administration Manager, Office Assistant, Receptionist, Academic Manager, Student Services Officer and approximately 14 trainers and assessors.You are the Operations Manager at the College, and part of your job is to manage the research that is conducted within the College and conduct applied research that enhances the College’s staff members’, the team’s and the organisation’s performance.To assist with the selection of research subjects, the Management Team has drawn up a Research Statement that sets out a number of areas that they feel could benefit from applied research. You are to choose one of these topics for the case study College. To ensure that you are able to draw on a range of data sources for your research, your fellow students and/or the staff at Newton College can be questioned, and their responses included as part of your research report.When you have selected a topic, and had it authorised by your assessor, you will plan, carry out and evaluate your applied research project.Complete the following activities:1. Select a research topic.
This Assessment Task requires you to conduct a high level comprehensive research project in a relatively short space of time.An RTO has been chosen as the case study organisation for two reasons:
• It is an area in which you have experience, being a student.
• You have access to students attending an RTO and staff who work in one.
• There is a lot of information available on the VET sector, international students, learning theory, institutional management, etc.Review the Research Statement and select a research topic that you find interesting and provides enough data for you to fulfil all of the Assessment Tasks’ requirements.Review also the company’s Business Plan to understand the company’s objectives and directions which will also inform your research.2. Send an email to the CEO (your assessor).
As set out in the organisation’s Applied Research Policy and Procedures, before embarking on a research project, its theme and hypothesis need to be approved by the CEO.When you have determined which topic you intend to research, send an email to the CEO (your assessor).
The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.It should outline the topic that you intend to research and request their approval.3. Develop a research proposal.
Review the company’s Applied Research Policy and Procedures to ensure that the research that you are planning complies with this.Your research proposal should include the following:
• Purpose: why the research is to be undertaken
• Hypothesis: the idea or assumption that will be tested by the research project
• Research strategy: this must take the tools and resources that are available into consideration. This means that your strategy can only involve research methods that can be performed in the RTO within the timeline given.
• Compliance with Policies and Procedures: reference relevant sections that support your choice of research topic and research methods.
• Ethical compliance: summarise relevant research ethics and codes of conduct
• Target group: your target group’s profile and needs will depend on the research project that you have selected. It may be potential students, international students, RTO staff or RTOs in general.
• Context: describe the geographical, cultural, social or institutional context within which the research will be carried out. This will necessarily be the context (geographic, industrial, social, etc.) in which the case study organisation operates.
• Research methods: describe at least five applied research methods, theories and data collection techniques and evaluate the appropriateness of each to the research you wish to undertake, Select the most appropriate methods to gather and analyse the data that you need.
• Data collection: describe the mechanisms that will be used for collecting and maintaining data in a systematic manner. Describe the technology and the technology services you will use to support your data collection and analysis
• Data validity: analyse the limitations of the research design that could affect the reliability and validity of the data you collect. This includes the sample size.
• Data integrity: describe how the integrity of the data collected and analysis tools that to be used will optimise the relevance of the research.You will be discussing your proposal with the CEO and then modifying it to include their input, so save this document as Draft Research Proposal.4. Send an email to the CEO (your assessor).
The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.It should introduce and summarise the contents of the attachment and seek their feedbackThe email text should also request a meeting to discuss your proposal. Ask for the place, date and time that you can meet with the CEO.Attach your Draft Research Proposal to the email.5. Meet with the CEO (your assessor)
The objective of the meeting is to clarify and confirm your proposal’s purpose, methods, and the needs of the target group.Discuss each section of your proposal with the CEO, taking notes on their feedback.During the meeting, you are required to demonstrate effective communication skills including:
• Speaking clearly and concisely
• Using non-verbal communication to assist with understanding
• Asking questions to identify required information
• Responding to questions as required
• Using active listening techniques to confirm understandingEnsure that you have a clear picture of what is required of you before concluding the meeting.6. Revise your research proposal
Following the meeting with the CEO, revise your research proposal to reflect their feedback.Save this version of the document as Research Proposal.7. Conduct the research
You are now required to carry out the research that you have planned.Take notes on the research that you undertake, as you will need to provide evidence of your research process in the next activity. This should include the most important websites that you have visited and a summary of the information that you found there. If you are conducting interviews or having questionnaires filled in, you will need to describe the steps that this involved (developing the questionnaire, etc).Record the data that you collect as you set out in your research proposal.8. Document your research findings.
You are now required to bring the results of your research into a report that can then be presented to your colleagues.Your research report should include the following:
• Summary: give an overview of your research findings, highlighting any surprising, important, or outlying results
• Methods: how you carried out the research
• Results: should be recorded as set out in your research proposal.
• Impact: an evaluation of how your research findings could impact on the organisation’s learning strategy. If this includes changes to the organisation’s policies and procedures, suggest what these could be.
• Accuracy: a review of your data and research findings for accuracy of details and adherence to any legal or organisational requirements
• Relevance: analyse your data against your original applied research strategy to establish its relevance to this.
• Further research: identify the need for, and an appropriate approach to, further research on the topic that you have chosenUse the Research Report Template to guide your work.9. Send an email to the CEO (your assessor).
The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.It should introduce and summarise the contents of the attachment and seek their feedbackThe email text should also request a meeting to discuss your proposal. Ask for the place, date and time that you can meet with the Management Team.Attach your Research Report to the email.10. Present your research findings.
The objective of this activity is for you to present your research findings in a clear and logical manner that is consistent with the needs of your audience. You may present your research findings using visual aids, such as a PowerPoint presentation or a whiteboard, or you may choose to give it verbally, with no physical aids. This decision should be based on your appraisal of what would work best with the people who are attending the meeting.Prior to the meeting, make sure that you practice your delivery, so you are well prepared. You will be assessed on your presentation technique as well as the content of your presentation.Your assessor will advise you of the date and time of your presentation and will organise at least two other students to attend the information and training session in the role of Management Team members.After introducing yourself and welcoming the participants, describe your applied research project and your findings as set out in your Research Proposal and Research Report.
Encourage discussion the results of your research, as well as how it was conducted.
Determine whether the other meeting participants agree with your evaluation of the impact that your findings could have on King Edward VII College.During and after the presentation you will be required to demonstrate effective communication skills including:
• Speaking clearly and concisely
• Using non-verbal communication to assist with understanding
• Asking questions to identify required information
• Responding to questions as required
• Using active listening techniques to confirm understandingAt the end of the presentation, provide the opportunity for your audience to ask questions.
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