COM472 TRAINING AND DEVELOPMENT
MODULE 1
DQ1
When is training a good answer to an organizational problem? When might it not be the best answer?
DQ2
What are some of the historical developments (in terms of models of approaches to training) in the field of Training and Development? How did the field originate/evolve? Think about how new technologies have shaped training models/approaches?
COM472 TRAINING AND DEVELOPMENT
MODULE 2
DQ1
Think of or find an example of a communication problem in an organization. What could possibly be an intervention that could be employed to solve or help reduce that communication problem? What makes you think this intervention would be a good choice?
DQ2
What would you do if you knew that the training you have been asked to develop and/or deliver is not going to resolve the performance problem it is supposed to resolve? What could you do to convince management to reevaluate the training needs?
COM472 TRAINING AND DEVELOPMENT
MODULE 3
DQ1
Provide a poorly written objective for a training session. Why is this objective poorly written? How can poorly written objectives derail the effectiveness of your training? Next, write an effective objective to be used in a training session. What strategies can you use to ensure you create effective objectives?
DQ2
Provide an example of a knowledge objective and a skill objective. What are the differences between these types of objectives?
COM472 TRAINING AND DEVELOPMENT
MODULE 4
DQ1
During your first training session, one of the participants is not particularly happy at having to attend the training, specifically voicing that it is clearly a waste of time. How does this behavior affect other participants? What can you do to prepare for instances such as this?
DQ2
During another training session, a participant continually asks questions that are sometimes tangential to the training content. How does this behavior affect the ability to deliver the training effectively? How can a facilitator best handle this situation?
COM472 TRAINING AND DEVELOPMENT
MODULE 5
DQ1
List applications or types of technology/mobile training programs that can be customized for differing employee development learning paths. Explain why these examples you listed can be effective.
DQ2
What are some things that you can do to ensure you are effectively using technology-related presentation aids?
COM472 TRAINING AND DEVELOPMENT
MODULE 6
DQ1
List three suitable methods or media to deliver a face-to-face training session. Explain why these examples would be effective. Do you think that lecture is a suitable method/medium to deliver most face-to-face training? Why or why not?
Note: This is a reminder to continue working on the Training Session assignment that is due in Topic7. There is no assignment this week so that you can focus on creating the Training Session.
DQ2
As a trainer, what do you think your greatest challenge would be in managing group discussions? What skills do you need to work on to be a more effective trainer in a group format?
COM472 TRAINING AND DEVELOPMENT
MODULE 7
DQ1
What are some strategies to improve immediacy between the trainer and the participants? Explain why these strategies would be effective.
DQ2
Discuss some ways to quickly adjust your delivery approach if it became obvious that you were not communicating and connecting well with your audience.
COM472 TRAINING AND DEVELOPMENT
MODULE 8
DQ1
Discuss how the formative and summative evaluations should inform the design and development of your training.
DQ2
Describe two approaches you could use to evaluate the effectiveness of skill-based (or performance-based) training.