Industrious, Meticulous Hardworker

Hardware : Cisco router 7200, 2651, switches 3550, APC UPS System, 4006 HP Server ? Tools : Tacacs, Secute CRT, Wireshark ? Protocols : TCP/IP, OSPE, RIP,FTP and TFTP ? Database : SQL and MySQL ? Certification : OCP(Oracle Certified Professional) 1. ( Operating System: Windows 9x /XP,Dos 1. Languages: C, C++, Java, Visual Basic 1.
Database : MS Access, Oracle 9i 1. Web Tools: HTML EXPERIENCEDell (Technical Support Associate): Mar 2008 – Feb 2009: Technical support services offered to different clients of Dell, based in USA, for various Dell Hardware, Software and Internet based issues. Developed good understanding of pre implantation and post implementation issues for need to maintain uniform standard procedures for purchase and compatibility of software Vs hardware. Handled issues regarding resourcing for components and their impact on project time over run.Understood need for development of vendor base and building up of redundancy factors for new technologies. IBM (Sr. Technical Support Representative): Jun 2009 – Jul 2010: Provided IT support to IBM’s client Carphone Warehouse, UK and it’s partners.
Joined as an entry level service desk agent, and moved on to the role of a 2nd Line agent during the course of my tenure, based on my performance. 2nd Line agents role, mainly dealt with providing solutions for issues, which were otherwise complex for service desk to resolve.This role involved handling calls, and web based tickets from branches of Carphone warehouse, spread across Europe and Germany. Performed mentoring tasks, and up-skilling new joiners in the organization. Queue monitoring activities undertaken to have a watch on metrics like AHT according to the client specified SLAs. Generating reports based on the metrics, required by managers, to analyze trends and emerging patterns, which would help reduce future redundancies. Providing quality feedbacks and advice to peers, thus enabling them to communicate effectively with customers.
Approximate price: $22
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With us you are guaranteed of quality work done by our qualified experts.Your information and everything that you do with us is kept completely confidential.You have to be 100% sure of the quality of your product to give a money-back guarantee. This describes us perfectly. Make sure that this guarantee is totally transparent.The Product ordered is guaranteed to be original. Orders are checked by the most advanced anti-plagiarism software in the market to assure that the Product is 100% original. The Company has a zero tolerance policy for plagiarism.The Free Revision policy is a courtesy service that the Company provides to help ensure Customer’s total satisfaction with the completed Order. To receive free revision the Company requires that the Customer provide the request within fourteen (14) days from the first completion date and within a period of thirty (30) days for dissertations.The Company is committed to protect the privacy of the Customer and it will never resell or share any of Customer’s personal information, including credit card data, with any third party. All the online transactions are processed through the secure and reliable online payment systems.By placing an order with us, you agree to the service we provide. We will endear to do all that it takes to deliver a comprehensive paper as per your requirements. We also count on your cooperation to ensure that we deliver on this mandate.