Week 2 Discussion 1 – Customer service

Week 2 Dis 1

Customer service is a hot topic for all industries, and especially in health care. In your initial discussion post, address the following:

• Identify one direct patient care and one non-direct patient care scenario that you have observed.
• Describe the scenario and delineate in detail how the situation should be handled from a customer service perspective.
• Describe four strategies to calm an upset customer.
• Identify three data elements you could use to analyze the customer service level of a department.