Wk 6 Discussion – IT Metrics [due Thurs]

Post a total of 3 substantive responses over 2 separate days for full participation. This includes your initial post and 2 replies to other students. 
Due Thursday 
Respond to the following in a minimum of 175 words: 
Businesses have been using metrics to help justify their business processes for a number of years. IT has also developed suggested metrics to help determine the effectiveness and efficiency of IT operations. What two metrics do you recommend businesses use to improve performance of their IT operations? How will these metrics improve performance?
Consider adding comments that would further an argument for the activities listed.